Maintenance Management Level 3

Maintenance Leadership 3-days

Essential Leadership skills are necessary to operate maintenance with maximal efficiency, lowest cost and highest levels of reliability. The science and art of leadership is covered here.

Program includes a 125 page spiral bound work book

Many topics are covered to aid the supervisor in their effectiveness:
- How to increase the amount of work you get done through introductory time management techniques.
- Learn to effectively deal with difficult people.
- Learn basics of planning and scheduling,
- How to know the strengths and weaknesses of your work group.
- How to set-up a work schedule that adds to the productive day, reduces confusion and helps get your users rooting for you.
- How to supervise friends and older employees successfully and sensitively.
- Identify the great PM inspector within you crew.

How to take seminars and retain more information.

Some of the things you will learn

  • Proven methods for handling problems with difficult employees, vendors, and coworkers
  • Specific ways to make the change from technician to supervisor quickly and effectively
  • Easy-to-implement techniques to improve your workers' productivity
  • How to use preventative maintenance to better control breakdowns
  • Guidelines for assessing your existing PM system to identify improvements
  • The 1-2-3s of dealing with complaints, discipline, and termination
  • How you should prioritize your PM task list and what tasks you can eliminate
  • How to recognize the signs that an employee is about to quit
  • Up-to-date information on low-cost, high-technology predictive maintenance techniques
  • How to optimize your particular strengths and minimize your weaknesses
  • Proven techniques to teach you how to control your reactions in high-stress situations and to help you make the best decisions at those critical moments
  • The three basic rules of managing employees so that you motivate your workforce to perform at the highest level possible
  • The best way to present what you have learned at this seminar so that management will see it (and you) in a positive light
  • What every supervisor should know about computerized maintenance management

Course Agenda - Day 1

Attributes of a great maintenance supervisor:

• What is the goal of the class- Increased effectiveness as a supervisor
• Effectiveness as a supervisor requires a balance of good technical, management and people skills.
Action Master System of training:
Using the 3-part Action Master List techniques are introduced to make any supervisor a better student in any training they take.
• How to use the Action Master List
• How to write a seminar report
• Importance of getting into action
Basic motivation (exercise):
• What motivates maintenance workers, and how do we use that understanding for good results?
• Lists created of how to motivate workers.
• Case histories and discussion help participants understand motivation from their own real life examples.
Leadership evaluation clinic (exercise):
Each supervisor or manager brings something unique to their situation.
• We guide participants through a self-assessment process to understand their supervisory strengths and where they need development.
• Identify where they have weaknesses that could be exploited by subordinates or peers.
• Incorporate results into each participant’s action plan.
Maintenance planning (Case study):
This course features an overview of the basic maintenance planning process and outcomes.
• Why plan maintenance jobs?
• How to plan maintenance jobs
• How to estimate
• Actual planning exercise introduced.
• Short and long-term techniques are covered;
• Matching strategy to technique; overcoming problems in implementation.
Maintenance scheduling:
This course features an overview of the basic maintenance scheduling process.
• Basics: How to schedule a maintenance shop
• Results- more work complete with less effort.
• Why scheduling is where the return on investment is from planning and scheduling.

Course Agenda - Day 2

Role Models (exercise and homework):
A look at the function of role models, positive and negative, and a discussion of how to put role modeling principals into good use in the workforce.

• People’s ideas about supervision do not come from a vacuum- Where do they come from?
• What are the attributes you took on
• What is the impact of negative role models
• You are a role model now.
Decision making, delegation and the One Minute Manager (exercise):
The best management techniques and tips adapted for the maintenance environment. Exercise in effective decision making
• Decision making model for quick decisions
• Decision making for longer term decisions when you have some time
• How to delegate
• Overcoming barriers to delegation
The complete PM (Preventive Maintenance) cycle (several short exercises):
A complete PM cycle is a highly efficient tool for organizing all maintenance activities.
• Procedures and checklist are included to install new PM system or revise existing one.
• Elements of a successful PM system
• Who makes the best PM person
• How to insure the PMs are done as designed
• Information on the benefits of PM.
Short course in computerization (CMMS) (exercise):
Many organizations have wrestled with computerized maintenance systems; few are satisfied with the results.
• How a good CMMS works
• Improving the work order system
• Training curriculum for work order system
• Tips and tricks for getting greater returns from existing systems.
Coping with difficult people (exercise):
Successful interactions with difficult people and situations are a key task for supervisors.
• Participants are coached through a process to maximize the probability that the outcome will be positive.
• Participants identify their hot buttons (things that bother them)
• 5 steps to managing g difficult people

Course Agenda - Day 3

PdM and Condition-based maintenance (examples provided):
This section discusses various equipment inspection modes

• Vibration analysis
• Infrared
• Ultrasonic
These techniques are used among world-class organizations.
• Provides guidelines for their appropriate use.
Staffing problems of the maintenance supervisor (case studies-exercise):
This section will focus on the issues covered include
• Disciplinary problems
• Termination
• Supervising older and younger employees
• Supervising friends
• Substance abuse, and topics brought up by participants.
Supervisor Time Management (exercise):
Introduction to tested time management techniques,
• What are your goals for time management?
• What is important to you to do that you don’t have time for?
• Determine how you spend your time
• 10 key time savers tailored to the maintenance leaders particular needs.
Making meetings more effective:
Managers manage meetings as well as people, but few of them understand how to manage them as effective communications devices.
• We cover some of the best strategies for avoiding time wasters
• Energizing participants to move forward.

Action Plan: The course ends with participants creating and committing to a personalized action plan for use when they return to work.